HeW Customer Support Community Web Site

Through the Customer Support Community web site, clients can review our Frequently Asked Questions (FAQs), open a support ticket, watch eLearning videos, access our training manuals, and more.  If you need assistance in logging into our Customer Support Community web site for the first time, contact our HeW Support Center at 877-565-5457, option 1.  Your Username and Password for Customer Support Community web site are not the same as your HeW Software login information, unless you set it to be the same.

HeW eLearning Videos - HeW Software Training Manuals

HeW makes available to current clients our eLearning videos and our HeW Software Training Manuals, through secure access to our Customer Support Community web site.  See the "How to" section below, log in, and begin viewing our intuitive training videos.  You can access these 24 hours a day, 7 days a week, to fit your schedule.  

How to Print the HeW Software Training Manuals and Access the HeW Software eLearning Videos

  1. Prior to viewing the eLearning Videos, please print the most current version of the appropriate manual found here.  
  2. You will be prompted to log into our Customer Support Community web site to access and print these manuals. (This is NOT your HeW software login information.)
  3. Select the Knowledge tab in the top left-hand corner
  4. Type 4169 in the Search bar
  5. Select "HeW Software Manuals and Tutorials"

Availity Learning Center

The Availity Learning Center is available to all HeW clients. Classes range from topics on ICD-10 preparedness to a Healthcare Business Expert series. Many classes are specialty specific and eligible for continued education units (CEU).

  1. Go to
  2. Sign in or create a new learning center user account.