Training

 

HeW Support Web Site

Through the HeW Support web site, clients can review our Frequently Asked Questions (FAQs), open a support ticket, watch eLearning videos, access our training manuals, and more.  If you need assistance in logging into our Support web site for the first time, contact our Support Center at 877-565-5457, option 1.  Your Username and Password for the Support web site are not the same as your HeW Software login information, unless you set it to be the same.

HeW eLearning Videos

HeW makes available to current clients our eLearning videos through secure access to our Support web site.  See the "How to" section below, log in, and begin viewing our intuitive training videos.  You can access these 24 hours a day, 7 days a week, to fit your schedule.  

HeW Online Training Classes

HeW also offers complimentary online training classes for our software products and services.  Each class listed below is tailored to a specific software functionality or HeW Revenue Cycle Management solution. Click on a link to register for a class and you will receive an email confirmation which can be added to your electronic calendar. All classes are scheduled in Mountain Time. 


How to Print the HeW Software Training Manuals and Access the HeW Software eLearning Videos

  1. Prior to attending the class, please print the most current version of the appropriate manual found here.  
  2. You will be prompted to log into our Customer Support Community web site to access and print these manuals. (This is NOT your HeW software login information.)
  3. Select the Knowledge tab in the top left-hand corner
  4. Type 4169 in the Search bar
  5. Select "HeW Software Manuals and Tutorials"

HeW currently offers the following classes; click one of the links for more details:

 

Trainings for the time period of:  May 11th- May 15th.


Import Training


  • Course Overview: This training course provides an overview of all HeW Revenue Cycle Management services, including how to import claims into the Hew Software system, transmit claims for processing, receive and read reports, correct errors, and archive and delete claims.
  • Prerequisite: None
  • Training Materials: Login and print the Import Training Manual and Computer Compatibility guide.
  • Class Length: 30-45 minutes
  • Registration: - see above instructions on accessing the HeW Software Training manuals and accessing the HeW Software Tutorials.

Entry Training



Secondary – Professional Claims Training


  • Course Overview: Learn how to create and send secondary claims, using HeW Software for any payer accepting them electronically, including Medicare.  This training is for clients who submit Professional Claims on the CMS-1500/HCFA1500 claim form.
  • Prerequisite: Import Training or Entry Training
  • Training Materials: Login and print the Secondary Professional Training Manual.
  • Class Length: 30 minutes
  • Registration: see above instructions on accessing the HeW Software Training manuals and accessing the HeW Software Tutorials.

Secondary – Institutional Claims Training


  • Course Overview: Learn how to create and send secondary claims, using HeW Software for any payer accepting them electronically, including Medicare. This training is for clients who submit Institutional Claims on the UB04 claim form.
  • Prerequisite: Import Training or Entry Training
  • Training Materials: Login and print the Secondary Institutional Training Manual.
  • Class Length: 30 minutes
  • Registration: see above instructions on accessing the HeW Software Training manuals and accessing the HeW Software Tutorials.

Eligibility Training


  • Course Overview: Learn how to verify patient eligibility using the solutions available in HeW Software.
  • Prerequisite: None
  • Training Materials: Login and print the Eligibility Training Manual.
  • Class Length: 30 minutes
  • Registration: see above instructions on accessing the HeW Software Training manuals and accessing the HeW Software Tutorials.

Remittance/Bill Secondary Training



Claim Status Training


  • Course Overview: Learn how to create a Claim Status Request to send to the payer and view a Claim Status Response received from the payer within the HeW Software.  A manual request can be performed for claims that are not within the Claims List area or select claims within the Claims List are to send a claim status verification request to the payers.
  • Prerequisite: None
  • Training Materials: Login and print the Claim Status Training Manual.
  • Class Length: 30 minutes
  • Registration: see above instructions on accessing the HeW Software Training manuals and accessing the HeW Software Tutorials.