HeW Newsand Events

HeW is an avid supporter of the medical community and takes part in multiple conferences throughout the year. Stay tuned for more upcoming events.

See also our Payer Announcements web page.



COMPdata Monthly Release of Montana Hospital-Specific Data

Issue: HeW has been informed of the following:

New Initiative:

Beginning October 1, 2015, MHA’s COMPdata will make hospital-specific data available on a monthly basis on the COMPdata Reporting Tool!  This will include Inpatient, Outpatient Surgical, Emergency Department, Observation Care, and Imaging data.

To take advantage of the monthly release of hospital-specific data, please encourage your organization to submit administrative billing data on a monthly basis (rather than quarterly).

Click here to view a flyer and report example that provides more details about this important initiative.


To learn more about this valuable new enhancement on COMPdata, we will be holding brief 15-minute Webinars scheduled on the following dates:

  • Tuesday          August 11       11:00 am MT
  • Wednesday    August 19       2:00 pm MT

No registration is required and we encourage you to attend one of these brief sessions.

Webinar preparation and login instructions will be provided shortly.

If you have any questions please contact the HeW Support Center at 1-877-565-5457, option 1 or hewsupport@availity.com.




TransUnion - North Dakota Medicaid

North Dakota Medicaid (payer ID: 10157) has notified us of scheduled system maintenance for Saturday, July 25th from 11:00 PM to Monday July, 27th 7:00 AM CT.

During the specified maintenance window, 27X transactions may be unavailable for processing.  Attempts to submit transactions for this payer will result in AAA*42 errors.

All transactions will resume once this maintenance has been completed.




Maitenance Notification for Eligibility & Benefits Transactions

Blue Cross and Blue Shield of IL, MT, NM, OK and TX will be performing maintenance on Sunday, June 14 from 7:00 AM until 1:00 PM Central.  Please refrain from sending Eligibility & Benefits (HIPAA 270) inquiries during this time.  We apologize for any inconvenience.




Martin Luther King Jr. Holiday

The HeW office will be closed on Monday, January 19th to observe the Martin Luther King Jr. holiday. The HeW Clearinghouse will still be available on Monday to accept claims and reports from claims previously transmitted. Payer-specific reports will be available on Tuesday, January 20th.




HeW Release Notes

The enhancements made to the HeW Software on Saturday, November 8, 2014 have been completed.  Click here to view the HeW Software release notes.




HeW Holiday Schedule

The HeW offices have the following modified schedule in observance of the upcoming Holidays:

  • Thursday, November 27th
  • Friday, November 28th
  • Wednesday, December 24th (closing at 3:00pm MST)
  • Thursday, December 25th
  • Wednesday, December 31st (closing at 3:00pm MST)
  • Thursday, January 1st

The HeW Clearinghouse will still be available on these dates for sending claims, picking up reports and sending/receiving eligibility transactions.

We at HeW wish you are your staff a safe and wonderful Holiday Season!




Output Time Change for Colorado Medicaid

In order to adjust accordingly for claims to process in the appropriate weekly payment cycle, HeW will be changing the claim output time for Colorado Medicaid to 12 noon MST starting Monday, November 10, 2014.  

If you have any questions, please contact the HeW Support Center at 1-877-565-5457, option 1, or via email at support@hewedi.com.




End-to-End ICD-10 Testing

From January 26-30, 2015 CMS will offer end-end testing to a small sample group of providers.  Each MAC, including Railroad Medicare, will select 50 submitters to participate.  The providers who are allowed to test will be selected from providers, suppliers, and other submitters who volunteer to participate.

If you are interested in being considered for the end-to-end testing, you MUST contact HeW by COB September 30th, 2014 so that HeW can register as a Submitter on your behalf. You must be prepared to provide your NPI and PTAN at that time. Testers must also be able to submit future dates and provide all Health Insurance Claim Numbers (HICNs) they will use for testing if requested by the MAC. Submitters will be notified after registering if they have been selected to participate.

End-to-end testing includes the submission of test claims to CMS with ICD-10 codes and the provider's receipt of a Remittance Advice (RA) that explains the adjudication of the claims. The goal of this testing is to demonstrate that:

  • Providers or submitters are able to successfully submit claims containing ICD-10 codes to the Medicare FFS claims systems;
  • CMS software changes made to support ICD-10 result in appropriately adjudicated claims (based on the pricing data used for testing purposes); and
  • Accurate RAs are produced

Thank you for your consideration of this next important step toward ICD-10 implementation.

If you have questions or need assistance, please contact the HeW Support Center, 1-877-565-5457, option 1.




HeW Release Notes

The enhancements made to the HeW Software on Saturday, August 16, 2014 have been completed.  Click here to view the HeW Software release notes.




Sending Payments to HeW

Dear Valued HeW Client,

On April 30, 2014 Availity L.L.C. ("Availity") completed its acquisition of Health-e-Web Inc. ("HeW"). Effective August 1, 2014, HeW will have a new mailing address for payments. Payments made by check submitted prior to August 1st will be processed using the current address and accounting system.

However, payments mailed after August 1st must be submitted to the following address:

For US Mail:

PO Box 840070
Dallas, TX 75284-0070

Courier Delivery Only:

Bank of America Lockbox Services
Lockbox 840070
1950 N Stemmons Freeway Ste 5010
Dallas, TX 75207

If you are making online payments, please continue follow the existing process. If you have any questions about this change, please contact Deb Redmond at 877-565-5457, option 4.




Remittance File Distribution Changes - Effective June 2, 2014

HeW will be implementing some changes to streamline our 835 remit routing process. Starting on Monday, June 2nd, remits will only be distributed to your account if both the NPI and the TAX ID present in the remit are on file with HeW for your account. Please take this opportunity to ensure HeW has the most current NPIs and Tax IDs for your practice(s).

If you have any questions, please contact the HeW Support Center at 1-877-565-5457, option 1.




Maximize Your Investment With HeW

Did you know HeW now offers Claim Status? Did you know HeW offers every client unlimited training and customer support?

We want to make sure each client is maximizing their investment with HeW and taking advantage of our complete spectrum of RCM services. Complimentary and additional contracted services are available. Contact HeW at 877-565-5457, option 2, to find out which benefits and services are accessible to you from the options listed below.

At HeW, we place a tremendous value on each of our clients large and small. Our goal is to establish strong and trusted relationships that contribute to the long term successfulness of both our company and yours.




May 17, 2014 Software Update

HeW Software - Release Notes.




Eligibility and Claim Status Verification

Did you know that through HeW you can perform Eligibility and Claim Status Verification? 

Eligibility Verification - request eligibility verification using either the HeW Software or by submitting 270 transactions to HeW to validate patient eligibility prior to admission, or rendering services.

Claim Status Verification - verify the status of a claim using either the HeW Software or by submitting 276 transactions and receive back a claim status response from the payer which outlines if the claim is denied, pending or finalized, etc.

HeW offers a Free solution for BCBS of Montana inquires for Eligibility and Claim Status. Eligibility and Claim Status are available for other payers for a minimal fee.

There is no better place to be able to request Eligibility and Claim Status Verification then through HeW!

Please contact us today to learn more about the benefits of using these services at 877-565-5457, option 2.




Senate Passes Bill To Delay ICD-10 Implementation

On March 31, 2014, the US Senate passed a bill to delay the planned ICD-10 implementation until on or after October 1, 2015. This bill will now proceed to President Obama for final approval or veto before it becomes law.

HeW is closely monitoring this situation and other government actions so that we will prepared to accommodate the needs of our clients based on these changes.

As your EDI partner, we understand the impact that the decision to delay the ICD-10 will have on your practice. We will be monitoring this situation and will keep you informed of potential impacts to testing and implementation strategies as soon as possible.