HeW Newsand Events

See also our Payer Announcements web page.
See also our Eligibility and Claim Status Alerts web page.




ICD-10 Entering Claims into the HeW Software

As of 10/01/2015, if you are manually entering claims into the HeW Software, two radio buttons will appear within the claim at one of the following locations:

  • Entry Quick Claim for both Professional and Institutional Claims
  • Services tab for Professional Claims
  • Codes Info tab for Institutional Claims

Select the appropriate radio button before entering the diagnosis code(s) on to the claim to ensure the correct values are being submitted for the diagnosis codes and dates of service within the claim. 

  • If submitting ICD9 diagnosis codes with dates of service prior to 10/01/2015, select the ICD9 radio button.
  • If submitting ICD10 diagnosis codes with dates of service after 10/01/2015, select the ICD10 radio button.

Services performed prior to 10/01/2015 must be on separate claims from the services performed after 10/01/2015 so the appropriate diagnosis coding method can be used.

If you have any questions please contact the HeW Support Center.  They can be reached Monday – Friday from 6:00am – 6:00pm MDT at 1-877-565-5457, Option 1, by email at HeWSupport@availity.com




HeW Software Build Release Notes
for September 12, 2015




Labor Day Schedule

The HeW office will be closed on Monday, September 7th, to observe the Labor Day holiday. The HeW Clearinghouse will still be available on Monday to accept claims and reports from claims previously transmitted. Payer-specific reports will be available on Tuesday, September 8th.

Thank you,

HeW Staff




HeW Software and Microsoft Windows 10

As you may be aware, on July 29th Microsoft released Windows 10 for use.  This new operating system supports two internet browsers, Edge and Internet Explorer (IE) 11.   Edge is the new default internet browser for Windows 10 and IE11 can be used with Windows 7, 8 or 10. 

Please note, that neither of these browsers are currently supported for use with HeW software.  Because the implications are unknown, HeW recommends that you do not upgrade to Windows 10 or internet browsers Edge or IE11 at this time.  

We will test the HeW Software on Windows 10 with both Edge and IE11 to determine compatibility.  After testing is completed we will determine and communicate remediation plans.  During this period HeW will not be able to support issues in the HeW Software that are a result of Edge or IE11.

If you have any questions please contact the HeW Support Center at 1-877-565-5457, option 1.




HeW Software Build Release Notes
for July 30, 2015




COMPdata Monthly Release of Montana Hospital-Specific Data

Issue: HeW has been informed of the following:

New Initiative:

Beginning October 1, 2015, MHA’s COMPdata will make hospital-specific data available on a monthly basis on the COMPdata Reporting Tool!  This will include Inpatient, Outpatient Surgical, Emergency Department, Observation Care, and Imaging data.

To take advantage of the monthly release of hospital-specific data, please encourage your organization to submit administrative billing data on a monthly basis (rather than quarterly).

Click here to view a flyer and report example that provides more details about this important initiative.


To learn more about this valuable new enhancement on COMPdata, we will be holding brief 15-minute Webinars scheduled on the following dates:

  • Tuesday          August 11       11:00 am MT
  • Wednesday    August 19       2:00 pm MT

No registration is required and we encourage you to attend one of these brief sessions.

Webinar preparation and login instructions will be provided shortly.

If you have any questions please contact the HeW Support Center at 1-877-565-5457, option 1 or hewsupport@availity.com.




TransUnion - North Dakota Medicaid

North Dakota Medicaid (payer ID: 10157) has notified us of scheduled system maintenance for Saturday, July 25th from 11:00 PM to Monday July, 27th 7:00 AM CT.

During the specified maintenance window, 27X transactions may be unavailable for processing.  Attempts to submit transactions for this payer will result in AAA*42 errors.

All transactions will resume once this maintenance has been completed.




Maitenance Notification for Eligibility & Benefits Transactions

Blue Cross and Blue Shield of IL, MT, NM, OK and TX will be performing maintenance on Sunday, June 14 from 7:00 AM until 1:00 PM Central.  Please refrain from sending Eligibility & Benefits (HIPAA 270) inquiries during this time.  We apologize for any inconvenience.