HeW Newsand Events

HeW is an avid supporter of the medical community and takes part in multiple conferences throughout the year. Please join us at these upcoming events:

Apr. 23 - 25, 2014
MT Medical Group Mgmt Assc. (MGMA) Annual Conference
Billins, MT


See also our Payer Announcements web page.



Senate Passes Bill To Delay ICD-10 Implementation

On March 31, 2014, the US Senate passed a bill to delay the planned ICD-10 implementation until on or after October 1, 2015. This bill will now proceed to President Obama for final approval or veto before it becomes law.

HeW is closely monitoring this situation and other government actions so that we will prepared to accommodate the needs of our clients based on these changes.

As your EDI partner, we understand the impact that the decision to delay the ICD-10 will have on your practice. We will be monitoring this situation and will keep you informed of potential impacts to testing and implementation strategies as soon as possible.



March 29, 2014 Software Update

HeW Software Release Notes.




End-to-End ICD-10 Testing

From July 21-25, 2014, CMS will offer end-to-end testing to a small sample group of providers.  Each MAC will select 32 submitters to participate and Railroad Medicare will select 16 submitters.  The providers who are allowed to test will be selected from providers, suppliers, and other submitters who volunteer to participate.
If you are interested in being considered for the end-to-end testing, you MUST contact HeW by call of business March 14, 2014 so that HeW can register as a Submitter on your behalf.  You must be prepared to provide your NPI and PTAN at that time.  Submitters will be notified after registering if they have been selected to participate.
End-to-end testing includes the submission of test claims to CMS with ICD-10 codes and the provider's receipt of a Remittance Advice (RA) that explains the adjudication of the claims.  The goal of this testing is to demonstrate that:
  • Providers or submitters are able to successfully submit claims containing ICD-10 codes to the Medicare FFS claims systems;
  • CMS software changes made to support ICD-10 result in appropriately adjudicated claims (based on the pricing data used for testing purposes); and
  • Accurate RAs are produced
Thank you for your consideration of this next important step toward ICD-10 implementation.
If you have questions or need assistance, please contact the HeW Support Center, 1-877-565-5457, option 1.



Changes to Remittance Viewer

We are continuing to make improvements to the HeW Software to better serve our clients. When you view an ERA under the Remittance section of the HeW Software, patient claim information will not be displayed until a selection is chosen from the "Viewing" dropdown field above the payer name.

You can select a specific patient name or All Patients to produce results. This will enhance the loading speed when in the View Remittance page. The change will take effect on Saturday, March 1st along with other enhancements that will be made to the HeW Software.

If you have any questions, please contact the HeW Support Center at, 1-877-565-5457, option 1.




Planned Service Interruption - Saturday, March 1, 2014 - 6:00 am - 12:00 pm MST

HeW will be performing software updates on the above noted date and time. During this time, all of the HeW systems (Direct Send and HeW Software) will be unavailable.  We thank you for your patience as we continue improving our system to better serve you, our valued clients.



HeW Software Login Link

If you are currently accessing the HeW Software but not using the Login button on the www.hewedi.com home page, this message is for you.

Effective February 17th, the web site address for the HeW Software will be updated. This means that any favorites or shortcut links that you may have created to access the HeW Software, bypassing the Login button from the HeW web page, may no longer work. It is very important that you Login directly from the HeW Website at www.hewedi.com. This method of accessing the software will ensure that you are always accessing the most current version of the software and that your link will always be accurate.

If you have any questions, please contact the HeW Support Center at, 1-877-565-5457, option 1.




ICD-10 Testing Week

On October 1, 2014, the ICD-9 code sets used to report medical diagnoses and inpatient procedures will be replaced by ICD-10 codes sets.

To ensure that we are ready for the ICD-10 mandate, from March 3 through 7, 2014, HeW will be participating in the CMS National ICD-10 Testing Week.

We would like to invite anyone who is interested in participating in this event, to send us test files, that include ICD-10 codes. HeW will track the offices participating and will return the "Medicare" report from the tests back to the participants. Please note that Medicare is not doing end-to-end testing so there will be no ERA's generated from these tests.

If you are interested, please send your test file(s) to us through the Contact HeW Staff feature, which is located on our web site. You will need to know your web site log in and password. When sending the files please remember they must contain ICD-10 codes, the dates of service must be current and not future dates and please make the subject line: CMS ICD-10 Test Files.

(See our ICD-10 Information web page for general information regarding the new code set.)





2013 Client Satisfaction Survey Winner

Each year, we at HeW, evaluate our strengths, identify possible improvements, and ask you, our valued clients, to rate our performance in customer support. We are proud to announce the results of our 2013 survey, which indicate 98.5% of all HeW clients, are "Highly Satisfied".

The winner of the $100 VISA gift card went to Family Doctors Urgent Care in Bozeman, MT. Thank you to everyone who took a moment to provide this invaluable feedback and for your continued trust in HeW.




Martin Luther King Jr Holiday

The HeW office will be closed on Monday, January 20th, to observe Martin Luther King Jr holiday.  The HeW Clearinghouse will still be available on Monday to accept claims and reports from claims previously transmitted.  Payer-specific reprots will be available on Tuesday, January 21st.




First Class Stamp Prices Rising

Effective, January 26, 2014 the USPS will be raising the postage cost on a standard letter from 46 cents per letter to 49 cents per letter.  HeW will be raising postage costs to be in line with the new fee beginning with claims submitted February 1, 2014 and after.  Please note that postage fees only apply to certain contracts and on paper claims only.  If you are not currently paying postage fees on your paper claims this change will not affect you.


Archived Announcements / News